About Mihai Dragnea

Experienta de peste 8 ani in Customer Retention si 11 ani de experienta profesionala in companii de top din Telecom, Banking & IT. Autor al primei carti despre Customer Retention din Romania. Doctorand in Cybernetica si Statistica – Statistici Informationale cu aplicatii in Management si Marketing.

Fear will become a commodity

The intro. We are close to the very begging of a new year. Yes, this was my mindset when I started writing. Every time something ends, the future is the force moving us forward. This article might be, if you consider suitable, food for thought when looking to the future. In my latest article, [...]

By |2020-12-23T18:53:12+02:00December 22nd, 2020|This is Retention Blog|Comments Off on Fear will become a commodity

The Future of Customer Retention

The intro. This is not a traditional article, based on studies, trends, latest numbers. This is an article based on gut feeling, on inspiration, based on all the years spent in creating, managing, understanding, and seeing the evolution of businesses in more than a decade. Usually, my work is deeply connected to numbers, sometimes [...]

By |2020-11-26T20:36:01+02:00November 25th, 2020|This is Retention Blog|Comments Off on The Future of Customer Retention
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