#thisisretention

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Facebook Reactions in Customer Retention.

Facebook Reactions Segmentare Customer Retention 1. Introducerea. Va propun sa incercam sa intelegem impactul ultimei miscari a Facebook asupra strategiilor de Customer Retention si sa aflam macar o parte din motivele care au stat in spatele acestei miscari. Si aici nu ma refer la evidenta nevoie a [...]

By |February 26th, 2016|Opinii|0 Comments
  • #ItsAlreadyInside

Robert Murray: “Always Over React to Values Violations.”

About our guest. Robert Murray is a leadership expert, with over 25 years of business experience,  partner at Incrementa Consulting Inc., critically-acclaimed Author, and Global Speaker. He has held many important titles across the globe (including Vodafone Romania) and is an active Executive Advisor and Strategic Facilitator to many Fortune 1000 companies. On January 12th 2016 he re-launched his latest book It's [...]

By |January 12th, 2016|Opinii|0 Comments
  • Uber Pricing - Customer Retention

Uber. O analiza din perspectiva Customer Retention.

Uber Case Study Surge pricing Customer Retention 1. Introducerea. Segmentarea. Acest articol nu este despre  fairness, despre cat de etic este pretul practicat de Uber de revelion sau despre "valul" provocat in social media. Acest "val" arata, totodata, si cat de mare e Uber si, pe cale [...]

By |January 10th, 2016|Opinii|0 Comments
  • KPI Customer Retention

Customer Retention – cei mai importanti 10 indicatori

Care sunt principalii indicatori pentru a monitoriza performanta unei strategii de Customer Retention? De multe ori, manati de presiunea obiectivelor si termenelor, avem tendinta sa incepem sa lucram la strategii fara sa conturam definitiile la care ne raportam. Pe parcurs, atunci cand ne blocam in schimburi de argumente pro sau contra unei decizii, [...]

By |December 19th, 2015|Opinii|0 Comments
  • KPI Customer Retention

Customer Retention – 10 most important indicators

What are the main indicators for monitoring the performance of a Customer Retention strategy? Many times, due to objectives and deadlines constrains, we tend to start working on strategies development without clarifying the main definitions to work with. While deploying the strategy, when we get stuck in pros and cons around a decision, [...]

By |December 19th, 2015|Point of view|0 Comments