#customerretention

/Tag: #customerretention

Customer Retention în Virtual Reality.

Înainte de a citi acest articol, pentru o experiență completă, click PLAY. Virtual Reality Marketing Customer Retention 1. Introducerea. Acum nu mult timp, am avut ocazia să stau la masă cu oameni ieșit din comun de speciali - colegi din partea cealaltă a lumii. [...]

By |2018-02-01T22:01:49+00:00July 10th, 2017|Opinii|0 Comments

Facebook Reactions in Customer Retention.

Facebook Reactions Segmentare Customer Retention 1. Introducerea. Va propun sa incercam sa intelegem impactul ultimei miscari a Facebook asupra strategiilor de Customer Retention si sa aflam macar o parte din motivele care au stat in spatele acestei miscari. Si aici nu ma refer la evidenta [...]

By |2018-02-01T22:01:49+00:00February 26th, 2016|Opinii|0 Comments

Brands that don’t lose. Their sense(s).

Richard Min, Manager EMEA at Air Aroma Group (a pioneering scent solutions company, the international leader in providing scent marketing solutions, fragrances and technologies), is sharing with us some of the Scent Marketing secrets. If you want to find out how to deliver Loyalty without points, cards or insignificant discounts, this is the interview to read. Air [...]

By |2018-02-01T22:01:50+00:00January 4th, 2016|Point of view|0 Comments

Customer Retention – cei mai importanti 10 indicatori

Care sunt principalii indicatori pentru a monitoriza performanta unei strategii de Customer Retention? De multe ori, manati de presiunea obiectivelor si termenelor, avem tendinta sa incepem sa lucram la strategii fara sa conturam definitiile la care ne raportam. Pe parcurs, atunci cand ne blocam in schimburi de argumente pro sau contra [...]

By |2018-02-01T22:01:50+00:00December 19th, 2015|Opinii|0 Comments

Counter-manifesto

I don't believe in retention strategies with aggres-sive pricing if these are added to pseudo-loyalty con-cepts as the ones above, or if they are the only ones used. I believe these are the most effective customer re-tention tactics, but not as a one size fits all principle.

By |2018-02-01T22:01:50+00:00October 25th, 2015|Point of view|0 Comments

Customer Care + Customer Retention = Empatie.

Despre procese, proceduri, durata unui apel sau timpul mediu de asteptare sigur ati mai auzit. Despre cat de importanti sunt oamenii dintr-un department de Customer Care si rolul acestuia intr-un business, la fel. Drept urmare, nu despre asta voi scrie. In schimb, o sa va impartasesc viziunea mea, ca om crescut in “spiritul” [...]

By |2018-02-01T22:01:50+00:00October 19th, 2015|Opinii|0 Comments