Thisisretention Favicon 114x114

Finally an article where when it comes to what’s next for “brand loyalty” in the in the next generation of commerce we don’t talk again about loyalty points and cards. Yes, you will find some info about Social Discounts, but the article ends with a memorable phrase: In the end, the ultimate question brands should ask themselves is: What can we do to improve our customers’ lives and make interaction with us more enjoyable?

Building brand loyalty in the next generation of commerce

Brand Loyalty

„Believe it or not, a 16-year-old and his or her 56-year-old father are part of the same generation. This generation isn’t defined by age. Rather, its members share the same attitude towards how to apply digital technology to their most mundane, everyday tasks – from finding a parking spot or the latest news headlines, to their food orders and package deliveries. What really stands out is their shared view on shopping and commerce. They prioritize convenience and value an experience that extends far beyond the traditional path to purchase.”

continue reading